| Questions |
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| Answers |
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| 1. What are my options if I don’t wish to
order online? |
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By Phone – Call toll free at 800-266-0895 between the hours of 9-5 EST
Mon-Fri. Please be sure to have your credit card information ready when you
call.
By Email – Email Us Here to receive a black order form.
By Mail Enclose the order form provided by NATCA Store and mail to: NATCA Store
1325 Massachusetts Avenue NW
Washington, D.C. 20005
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| 2. What payment methods are
accepted? |
| Cash, check, Discover, Visa and MasterCard are
accepted. Checks must be made payable to NATCA. Do not send cash by mail unless
you are paying in person. |
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| 3. How are orders shipped? |
| Orders normally ship via UPS or USPS. Expedite service is available upon request at additional cost. |
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| 4. Do you ship to Alaska, Hawaii,
Puerto Rico, Guam, and US Virgin Islands? |
| Yes we do. However, only UPS 2nd/ Next-Day
Air and USPS deliver to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands and
other non-continental US addresses. UPS Ground does NOT apply to these
destinations. |
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| 5. Do you ship to international
addresses? |
| At this time, we do not. We only ship orders to the 50
states and other U.S. territories. |
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| 6. Are there any shipping and
handling fees? |
| Shipping fee will apply on all orders beginning September 1, 2011. |
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| 7. What is the cost of embroidery? |
| For most apparel, it is included in the price. Special
embroidery will be a separate charge. |
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| 8. What is the total delivery time
for my order? |
| The total delivery time for your order is the period
of time from when the order is placed until the time you receive it. Stock items
normally take 3-7 business days. All other items take 3-4 weeks to deliver. |
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| 9. How can I track my package? |
For UPS shipments, you will receive an e-mail
confirmation with a tracking number after your package is shipped. From there
you can track the package and estimated delivery. Please ensure you enter a
valid e-mail address during your order.
For USPS shipments, NATCA Store will send an e-mail confirmation to inform you
that the package has shipped. If need be, the USPS tracking feature may be
applied but take note that this very limited for it does not specify the
location of a package during transit. |
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| 10. What if there is a defect in
the item that I ordered? |
| NATCA stands behind the products it sells and
advertises. Please refer to the “Returns & Exchanges” located at NATCAstore.com.
Or you can contact us toll-free at 800-266-0895 between the hours of 9-5 EST
Mon-Fri with any questions or concerns. |
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| 11. I received a gift
certificate. Where and how can I redeem it? |
| Congratulations! Redeeming online gift certificate is easy: Simply type the Code you received in our email to you in the Coupon/Gift Code box when you are checking out. Available Gift Certificate balance will be redeemed first. If the amount of your Gift Card/Certificate does not completely cover your purchase, your default credit card will be charged for the remaining balance. |
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| 12. Can I arrange for a promotion
code for my facility? |
| You certainly can! Click Contact Us at NATCAstore.com or call and we will assign a discount code on apparel or non-apparel items for your facility. Before online checkout, members must provide the assigned code under “PROMOTION CODE” to receive the arranged discount off of their merchandise total. If the promotion code is not entered or is entered incorrectly, the order will default to a normal price. |
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| 13. My facility has designed a
logo. How can we go about adding it to the list of available logos offered to
members? |
| It’s easy! Simply e-mail natcastore@natcadc.org . Assuming there are no trademark infringements and that there are no copyright problems, we will go ahead and include it in the current list of available logos. |
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| 14. My facility currently does
not have a logo. How can we get one designed and added to the site? |
| Our union embroiderer will assist you in developing a logo that can be displayed for use by your members when they access the store. Simply click “Contact Us” at NATCAstore.com or call 800-266-0895 for more details. There will be a $45 charge for the creation of a new custom logo. This fee includes setup and digitizing of your custom logo as well as two revisions (additional revisions will be billed at $25 per hour). |
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| 15. I have an idea for a product
that I think would sell. What should I do? |
| Contact Customer Service at natcastore@natcadc.org or call 800-266-0895. If your idea makes sense and it is feasible, we will add it to our current selection for the members. It is as simple as that!! |
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| 16. What are the guidelines on
the use of the NATCA logo? |
| http://www.natcamembers.org/resources.aspx?zone=Resources&pID=571#p571. You will need your issued username and password to access the site. This will provide a complete guide concerning rules and regulations involving the NATCA logo and its use. One thing is an absolute: our logo cannot be printed or re-produced on materials that are not manufactured in the USA. |
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