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What are my options if I don’t wish to order online?
By Phone – Call toll free at 800-266-0895 between the hours of 9-5 EST Mon-Fri. Please be sure to have your credit card information ready when you call.
By Fax – You can download an order form in the Member Center Forms Library at www.natca.org and fax it to 202-628 9558.
By Mail – Enclose completed order form and mail to:
NATCA Store
1325 Massachusetts Avenue NW
Washington, D.C. 20005
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What payment methods are accepted?
Cash, check, Discover, Visa and MasterCard are accepted. Checks must be made payable to NATCA. Do not send cash by mail unless you are paying in person.
- How are orders shipped?
Orders normally ship via UPS Ground. Expedite service is available upon request at additional cost.
- Do you ship to Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands?
Yes we do. However, only UPS 2nd/ Next-Day Air and USPS deliver to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands and other non-continental US addresses. UPS Ground does NOT apply to these destinations.
- Do you ship to international addresses?
At this time, we do not. We only ship orders to the 50 states and other U.S. territories.
- Are there any shipping and handling fees?
Standard shipping and handling fees are included in the price, with the exception of expedited service.
- What is the cost of embroidery?
For most apparel, it is included in the price. Special embroidery will be a separate charge.
- What is the total delivery time for my order?
The total delivery time for your order is the period of time from when the order is placed until the time you receive it. Stock items normally take 3-7 business days. All other items take 3-4 weeks to deliver.
- How can I track my package?
For UPS shipments, you will receive an e-mail confirmation with a tracking number after your package is shipped. From there you can track the package and estimated delivery. Please ensure you enter a valid e-mail address during your order.
For USPS shipments, NATCA Store will send an e-mail confirmation to inform you that the package has shipped. If need be, the USPS tracking feature may be applied but take note that this very limited for it does not specify the location of a package during transit.
- What if there is a defect in the item that I ordered?
NATCA stands behind the products it sells and advertises. Please refer to the “Returns & Exchanges” located at NATCAstore.com. Or you can contact us toll-free at 800-266-0895 between the hours of 9-5 EST Mon-Fri with any questions or concerns.
- I received a gift certificate. Where and how can I redeem it?
Congratulations! Redeeming your certificate is easy: Select the items you wish to purchase at NATCAstore.com; mail in the completed order form (obtainable at the Members Center Forms Library) and your gift certificate to us. If the order exceeds the amount of the gift certificate, the balance must be paid with a credit card or check. Gift certificates are valid only at the time of purchase and can not be applied to an order after it has already been placed. They cannot be used to purchase gift certificates. They are not redeemable for cash and cannot be returned for a cash refund. Gift certificates should be redeemed within 6-12 months from the date of issuance, which is the “expiration date” included on the gift certificate.
- Can I arrange for a promotion code for my facility?
You certainly can! Contact Charry Jimenez at cjimenez@natcadc.org and she will assign a discount code on apparel or non-apparel items for your facility. Before online checkout, members must provide the assigned code under “PROMOTION CODE” to receive the arranged discount off of their merchandise total. If the promotion code is not entered or is entered incorrectly, the order will default to a normal price.
- My facility has designed a logo. How can we go about adding it to the list of available logos offered to members?
It’s easy! Simply e-mail a jpeg file to Charry Jimenez at cjimenez@natcadc.org . Assuming there are no trademark infringements and that there are no copyright problems, we will go ahead and include it in the current list of available logos.
- My facility currently does not have a logo. How can we get one designed and added to the site?
Our union embroiderer will assist you in developing a logo (free of charge) that can be displayed for use by your members when they access the store. Simply click “Contact Us” at NATCAstore.com or call us at 800-266-0895 for more information. Details on how to go about developing a logo for inclusion in the store will be provided.
- I have an idea for a product that I think would sell. What should I do?
Contact Lew Zietz, Director of Membership and Marketing, via e-mail at lzietz@natcadc.org or directly at 202-220-9803. If your idea makes sense and it is feasible, we will add it to our current selection for the members. It is as simple as that!
- What are the guidelines on the use of the NATCA logo?
Please refer to http://www.natca.org/members/trademark.msp - you will need your issued username and password to access the site. This will provide a complete guide concerning rules and regulations involving the NATCA logo and its use. One thing is an absolute: our logo cannot be printed or re-produced on materials that are not manufactured in the USA.